Failed to open Websigner: Object doesn't support property or method 'open'. error on IREPS portal

If you getting the error "Failed to open Websigner: Object doesn't support property or method 'open'." while trying to log in or Signing and Submitting any page in IREPS application with your Digital Signature Certificate (DSC) then it is related to the java version installed on your system. You need to update the java installed your system. You can also uninstall the java from your system and after that install the latest version of java. Try the below solution to resolve this issue:

Important Note: JRE installed on your system should be of 32-bit irrespective of your system which may be of 32-bit or 64-bit. For more details please click on the link given below:



Note: IREPS works best on Internet Explorer.
  • You will get this error when you try to attach your DSC to login or sign & submit a page
  • Click on 'Run This Time' or 'Update' button shown in JAVA message at the bottom of the page
  • Click on 'Retry' button and your page will be refreshed.
  • Click on 'Later' to continue this time or click on 'Update' to update the JAVA installed on your system.
  • Click on 'Continue' button
  • Click on 'Run' button to proceed further
Now click on 'Attach Digital Signature Certificate and Login' button to attach your DSC, a pop-up will appear, select your DSC from that and click on OK button to login successfully.

Note: If you click on 'Run This Time' button then it will run once and every time you need to run it when it appears. It will be better that you update your JAVA version and your problem will be resolved.

If you are still facing the above problem then please follow the below process:

  • Update the java installed your system. You can also uninstall the java from your system and after that install the latest version of java.